Infographic: Why Customer Experience Matters for Hong Kong Insurers
Why Customer Experience Matters for Hong Kong Insurers
Globally, insurers have been focusing on customer experience (CX) over the last few years. In Hong Kong, through Google searches, customer surveys, and other sources we can directly see why. We can see the topics customers associated with insurance, as well as how experiences, positive and negative, impact their online behaviour. Our infographic below explains our findings and how insurers can address these factors.
(Click the infographic to enlarge.)