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Customer Experience Tour

Interview with Ashok Krishnan - Chief Data Officer and Head of Customer Experience - Axa Hong Kong

As part of our “Customer Experience Tour”, Sia Partners had the pleasure to understand more about Axa’s focus on customer experience and other topics including:

 

How companies leverage the variety of  customers' expectations across countries and segments to build up a regional vision

How Customer Experience is impacting/shaping companies’ organization to help it deliver better

What clear benefits and added value can companies expect from Customer Experience initiatives in 2019?

 

Find the complete interview here

 

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