Interview with Ashok Krishnan - Chief Data Officer and Head of Customer Experience - Axa Hong Kong
As part of our “Customer Experience Tour”, Sia Partners had the pleasure to understand more about Axa’s focus on customer experience and other topics including:
How companies leverage the variety of customers' expectations across countries and segments to build up a regional vision
How Customer Experience is impacting/shaping companies’ organization to help it deliver better
What clear benefits and added value can companies expect from Customer Experience initiatives in 2019?
Find the complete interview here