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Customer Journey Mining

Customer Journey Mining: How Advanced Customer Listening Innovates the Customer Journey

Organzations try to design the per...

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Customer Experience Tour

Customer Experience Tour: Interview with Jean-Louis Laurent Josi, CEO of Oman Insurance Company (Dubai, UAE, Middle East)

...
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Knowing Your Third-Party Vendors

Knowing Your Third-Party Vendors: Positioning Organizations for the Future 

Banking and financial services firms spend mil...

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Like It or Not, Libra is Here

Like It or Not, Libra is Here: Facebook is ready to disrupt the payment landscape in 2020 with the launch of its own payme...

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What Does the New Greater Bay Area Plan Mean for Hong Kong Insurers?

What Does the New Greater Bay Area Plan Mean for Hong Kong Insurers?

In recent years, China’s central government authoriti...

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Benchmark on Belgian Banking App

Benchmark on Belgian Banking App

Sia Partners Belgium has conducted a study on the Belgian Banking applications in order t...

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Fundamental Review of the Trading Book (FRTB)

Fundamental Review of the Trading Book (FRTB): Revolution, not Evolution

The Basel Committee on Banking Supervision issued...

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Licensing Landscape of Payment and Banking Services in Hong Kong

Licensing Landscape of Payment and Banking Services in Hong Kong

The Hong Kong Monetary Authority (HKMA) awarded four addi...

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