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A guide to excel at customer experience

Who is this guide for? 

Whether you are a CEO, an innovation project manager or director, a director of communication, a ...

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The Real Uberisation

Like a tsunami, the concept of uberisation has spread to all parts of society to showcase the phenomenon against intermedi...

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Contact Center Optimization

In recent years, the Contact Center has evolved from being a cost center to a potential source of revenue generation. It f...

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Museum 2.0

We are living in a borderless world, with a free flow of information and people; we are seamlessly shifting between real a...

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Delivering A Delightful Customer Service In B2B.

Regardless of the client’s profile, customer service excellence delivery is a rising focus in B2B organizations as custome...

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Le principali linee evolutive della minaccia di tipo ransomworm

L’attacco Ransomworm soprannominato dalla security community WannaCry, ha rappresentato per molte Organizzazioni un chiaro...

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Luxury & Digital

Luxury is about scarcity, superior quality, personalized and sensory-rich experiences. On the other hand, digital is all a...

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Ready for IDD?

IDD non è una ridondanza rispetto alle regole attuali ma una normativa disruptive! Le Compagnie e gli intermediari devono ...

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