[{"command":"insert","method":"html","selector":"#head_info","data":"\u003Ch2 class=\u0022offer-title\u0022\u003EDifferentiating Customer Experience\u003C\/h2\u003E\n \u003Cdiv class=\u0022intro\u0022\u003EWe design differentiating and seamless customer experiences that improve customer satisfaction and we transform the operating model of organizations to deliver them.\u003C\/div\u003E","settings":null},{"command":"insert","method":"html","selector":"#offer_list","data":"\u003Ch3 class=\u0022title\u0022\u003EOur offers\u003C\/h3\u003E\n \u003Cdiv class=\u0022sectors_depth\u0022\u003E\n \u003Cdiv class=\u0022ct_expertises\u0022\u003E\n \u003Cdiv class=\u0022large\u0022\u003E\n \u003Cul class=\u0022list_expertises\u0022\u003E\n \u003Cli\u003E\u003Cdiv class=\u0022item_expertise\u0022\u003E\n \u003Cdiv class=\u0022ct_title\u0022\u003E\n \u003Cp class=\u0022bloc_title-small\u0022\u003E\n How to Define a Differentiation Strategy Leveraged by Customer Experience\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_description\u0022\u003E\n \u003Cp class=\u0022desc_expertise\u0022\u003E\n \tWe help our clients design and implement a unique target customer experience which is aligned with their company\u2019s values and customers\u2019 expectations. We do this by selecting areas of differentiation that provide the most customer value while capitalizing on pre-identified internal strengths. \u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\n\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_link\u0022\u003E\n \u003Ca class=\u0022button\u0022 href=\u0022\/en\/our-capabilities\/how-define-a-differentiation-strategy-leveraged-customer-experience\u0022 title=\u0022Read more\u0022\u003E\n Read more\u003Cspan class=\u0022link-arrow-slash\u0022\u003E\u003C\/span\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n\u003C\/li\u003E\u003Cli\u003E\u003Cdiv class=\u0022item_expertise\u0022\u003E\n \u003Cdiv class=\u0022ct_title\u0022\u003E\n \u003Cp class=\u0022bloc_title-small\u0022\u003E\n How to Build an Omnichannel, Customer-Centric Operating Model\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_description\u0022\u003E\n \u003Cp class=\u0022desc_expertise\u0022\u003E\n \tWe help transform our client\u2019s internal organization and break down silos in order to put customers\u2019 needs at the core of every decision made, so that the client can strive for differentiating value propositions and seamless customer journeys.\u003Cbr \/\u003E\r\n\n\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_link\u0022\u003E\n \u003Ca class=\u0022button\u0022 href=\u0022\/en\/our-capabilities\/how-build-omnichannel-customer-centric-operating-model\u0022 title=\u0022Read more\u0022\u003E\n Read more\u003Cspan class=\u0022link-arrow-slash\u0022\u003E\u003C\/span\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n\u003C\/li\u003E\u003Cli\u003E\u003Cdiv class=\u0022item_expertise\u0022\u003E\n \u003Cdiv class=\u0022ct_title\u0022\u003E\n \u003Cp class=\u0022bloc_title-small\u0022\u003E\n How to Industrialize Customer Satisfaction and Customer Voice\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_description\u0022\u003E\n \u003Cp class=\u0022desc_expertise\u0022\u003E\n \tWe help our clients industrialize the process of measuring customer satisfaction, as well as helping them identify and implement the resulting corrective actions, by deploying a data collection, enrichment, and interpretation strategy.\u003Cbr \/\u003E\r\n\n\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_link\u0022\u003E\n \u003Ca class=\u0022button\u0022 href=\u0022\/en\/our-capabilities\/how-industrialize-customer-satisfaction-and-customer-voice\u0022 title=\u0022Read more\u0022\u003E\n Read more\u003Cspan class=\u0022link-arrow-slash\u0022\u003E\u003C\/span\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n\u003C\/li\u003E\u003Cli\u003E\u003Cdiv class=\u0022item_expertise\u0022\u003E\n \u003Cdiv class=\u0022ct_title\u0022\u003E\n \u003Cp class=\u0022bloc_title-small\u0022\u003E\n How to Design and Improve Customer Journeys using Design Thinking\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_description\u0022\u003E\n \u003Cp class=\u0022desc_expertise\u0022\u003E\n \tWe instil a culture of design and customer empathy at every level of the organization to help our clients understand the entire customer journey, outline innovative interactions, and quickly respond to customers\u2019 requests in order to satisfy them and exceed their expectations.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\n\n \u003C\/p\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022ct_link\u0022\u003E\n \u003Ca class=\u0022button\u0022 href=\u0022\/en\/our-capabilities\/how-design-and-improve-customer-journeys-using-design-thinking\u0022 title=\u0022Read more\u0022\u003E\n Read more\u003Cspan class=\u0022link-arrow-slash\u0022\u003E\u003C\/span\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n\u003C\/li\u003E\n \u003C\/ul\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E","settings":null}]