Publications

Article 17 Feb 2021 - 6 minutes read

How Does the Digital Customer Journey Compare in the Insurance Sector

A Benchmark of the Digital Customer Journey in Insurance when using a Smartphone.

Article 17 Jun 2020 - 4 minutes read

AI & customer experience at the time of Covid-19

The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future.

Article 30 Sep 2017 - 1 minute read

Delivering a delightful customer service in B2B

How and What.

Research and Report 30 May 2017 - 1 minute read

A guide to excel in customer experience

What if you really put your customer at the heart of your business?