Non-Performing Loans
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Articles, research and insights.
Article - 6 minutes read
How Does the Digital Customer Journey Compare in the Insurance Sector
A Benchmark of the Digital Customer Journey in Insurance when using a Smartphone.
Article - 4 minutes read
A Holiday Like Never Before
4 Insights for the 2020 Holiday Season
Article - 5 minutes read
Guiding principles to minimize online cart abandonment
If online retailers are to minimize cart abandonment, improving the online checkout experience must be a priority.
Article - 11 minutes read
NLP & Social Listening
Over the past decade, tremendous advances have been made in Natural Language Processing, our experts in datascience Sia Partners show you how they work and discuss their scope.
Article - 11 minutes read
AI & Customer listening: is NPS outdated?
AI & Social listening: continuous analysis of online customer feedback: the key to a secure experience, closest as possible to customer's needs
Article - 4 minutes read
AI & customer experience at the time of Covid-19
The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future.