Agentforce, the GenAI Agent by Salesforce
Publications
Articles, research and insights.
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Article - 11 minutes read
AI & Customer listening: is NPS outdated?
AI & Social listening: continuous analysis of online customer feedback: the key to a secure experience, closest as possible to customer's needs
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Article - 4 minutes read
AI & customer experience at the time of Covid-19
The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future. -
Article - 1 minute read
AI & Marketers, why do they need each other?
Companies are facing extraordinary complexity due to customers habits that have turned digital and so have the relationships between customers and companies in all industries; they are “Mobile First” today and will be “Mobile Only” tomorrow.
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Article - 1 minute read
Delivering a delightful customer service in B2B
How and What.
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Research and Report - 1 minute read
A guide to excel in customer experience
What if you really put your customer at the heart of your business?