Sia Partners’ 2024 Non-life digital customer…
Articles, research and insights.
Article - 5 minutes read
Analyzing the Global Software industry
The IT sector showed a good performance during the crisis, compared to other industries, and the IT software was the segment within the IT industry which was less affected by the economic downturn.
Article - 7 minutes read
Managing Information Systems Risks: a Holistic View
While risk management is not a new activity for most companies, many still confine the development of Information Systems risk management to IT departments, due to the specificity and complexity of the decisions that need to be made.
Article - 7 minutes read
How to monitor and comply your SAP indirect usage
The indirect usage of SAP represents a great concern for companies nowadays. The recent cases of Diageo and AB InBev for the regularization of their indirect access are the best examples.
Article - 9 minutes read
An overview of the Third Party maintenance alternative
The aim of this article is twofold:
To give a general overview of the nature and main features of software maintenance costs
To present the Third Party Maintenance alternative, its main providers and current clients
Article - 11 minutes read
Software as a Subscription, not as a Service
The rise of the subscription business model for software licenses, with differences and similarities compared to the Software as a Service delivery model.
Article - 4 minutes read
AI & customer experience at the time of Covid-19
The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future.