Publications

Article 21 Oct 2021 9 minutes read

Central Bank Digital Currency: Future or Rupture of Money?

In this article, we will explore the current landscape of CBDC development in Asia, its expected benefits and potential challenges as well as its impacts on the traditional banking system.

Research and Report 11 Oct 2021 3 minutes read

Sia Partners 2021 International Mobile Banking Benchmark

A study on the current state of mobile banking in the EMEA, Asia and North-American regions and a peek into the future.

Research and Report 08 Jul 2021 1 minute read

Customer expectations of banking innovation in UAE and KSA

Sia Partners conducted a study with Happydemics to understand the uses, expectations and motivations of people with regard to subscribing to a bank in UAE and KSA.

Article 17 Feb 2021 6 minutes read

How Does the Digital Customer Journey Compare in the Insurance Sector

A Benchmark of the Digital Customer Journey in Insurance when using a Smartphone.

Research and Report 07 Oct 2020 1 minute read

Mobile Banking in the World

A study on the present state of mobile banking in the world, and a peek into the future

Article 15 Jul 2020 11 minutes read

AI & Customer listening: is NPS outdated?

AI & Social listening: continuous analysis of online customer feedback: the key to a secure experience, closest as possible to customer's needs