Towards a Cashless and Cardless Society
Articles, research and insights.
Article - 6 minutes read
How Does the Digital Customer Journey Compare in the Insurance Sector
A Benchmark of the Digital Customer Journey in Insurance when using a Smartphone.
Research and Report - 1 minute read
Mobile Banking in the World
A study on the present state of mobile banking in the world, and a peek into the future
Article - 11 minutes read
AI & Customer listening: is NPS outdated?
AI & Social listening: continuous analysis of online customer feedback: the key to a secure experience, closest as possible to customer's needs
Article - 9 minutes read
Driving Accuracy for Sanctions Screening
What is the key to test and measure the effectiveness of your Sanctions Screening system?
Article - 4 minutes read
FPS: HKMA Driving Hong Kong To Smart Banking
To drive Hong Kong to a New Era of Smart Banking, both banks and Stored Value Facilities (SVF) operators can participate in the Faster Payment System, FPS, which supports the use of mobile phone numbers or email addresses for payments in HKD and RMB anytime and anywhere.
Article - 5 minutes read
Mass affluent: a key market for retail banks
Fierce competition and low interest rates incite European retail and private banks to look for market innovations in order to acquire new market share and increase margins.