Publications

Research and Report 30 May 2017 1 minute read

A guide to excel in customer experience

What if you really put your customer at the heart of your business?

Article 16 Mar 2017 7 minutes read

How will IATA bring airline order management processes to the digital era

ONE Order is an airline industry-supported program launched by IATA following the ongoing New Distribution Capability (NDC) initiative. We sat down with Sébastien Touraine, IATA Head of the ONE Order program, to understand what ONE Order means for the airline industry.

Article 10 Mar 2017 6 minutes read

1 million Dutch households affected by energy poverty

As the general election is approaching, Sia Partners takes a closer look at a significant problem in the Netherlands: energy poverty. This study estimates the number of affected households and highlights the differences with poverty. It also puts a few recommendations forward.

Article 19 Jan 2017 6 minutes read

The four main challenges of a merger or acquisition

In the Dutch energy sector, mergers and acquisitions have been present already before the market liberalization, when small regional energy companies merged into larger energy companies.

Article 13 Jan 2017 24 minutes read

Electrified Road Freight Transport

The transport sector, with diesel as the dominant fuel type, is responsible for over 20% of human caused greenhouse gas emissions (GHG) in Europe[i], coming in second place only after the energy generating sector (resp. 31%) as a major contributor to global warming.

Research and Report 24 Nov 2016 1 minute read

Re-enabling Enterprise Architecture in a digital world

How Enterprise Architecture can help ensure success with digital transformation